Privacy Policy

Contact enquiries and business correspondence

When you use our contact form, we process your company name, contact person, email address, message and any technical or organisational details you provide. The enquiry is transmitted using encrypted email transport to our business mailbox. The form server does not keep a separate database of enquiry contents.

We use these details to handle and answer your enquiry and to prepare or fulfil an order. Depending on its content, the basis is Art. 6(1)(b) GDPR (a contract or pre-contractual steps at your request) or Art. 6(1)(f) GDPR (our legitimate interest in business correspondence with company representatives). An enquiry is not a marketing subscription.

Hosting and email providers support the technical processing. Information is shared only as needed to handle the enquiry or fulfil a legal obligation. Required fields are marked; providing a telephone number is optional.

The retention period depends on handling the enquiry, any subsequent business relationship and applicable statutory retention obligations. Data must be deleted once these purposes and obligations no longer apply.

You can contact info@deava.de about access, rectification, erasure, restriction, portability or objection. These rights are subject to their respective legal conditions. You may also complain to a data protection authority; contact details for the Baden-Württemberg authority appear below.

Technical form protection

A necessary session cookie supports secure submission. Short-lived fingerprints calculated with a secret key limit automated requests and prevent duplicate emails. They contain no enquiry contents. Delivery-control fingerprints are cleaned up after 24 hours on subsequent use; identical requests are checked for ten minutes. These protection features operate independently of Analytics consent.

International partnership requests

Through the international partnership request forms on our country-specific pages (for example the South Africa and Mexico partner pages), international B2B partners can submit an enquiry regarding possible cooperation with DEAVA GmbH. The following information describes the processing of personal data in connection with these forms.

Data collected

When you submit the form, we process the following information:

• Company name
• Country
• City
• Contact person
• Email address
• Phone / WhatsApp number, if provided (optional)
• Company type
• Products or industries you work with
• Whether you receive requests for German or European spare parts
• Expected request frequency
• Free-text message
• Time of receipt and enquiry reference

Purposes of processing

Processing serves to receive, review, respond to and manage your B2B enquiry about a possible partnership. This is not a consent to receive marketing or promotional emails.

Legal basis

The applicable legal basis depends on the circumstances. Where processing is necessary to take pre-contractual steps at the data subject's request, Art. 6(1)(b) GDPR applies. Otherwise, particularly for enquiries submitted by company representatives, Art. 6(1)(f) GDPR applies; legitimate interests: handling business enquiries, assessing possible cooperation and maintaining B2B communication.

Recipients and categories of recipients

Your information is accessible only to authorised employees of DEAVA GmbH. In addition, hosting and email service providers acting on our behalf and only to the extent necessary are engaged as processors.

Retention period

Retention depends on handling your enquiry and any resulting business relationship. Data are deleted when those purposes no longer apply, unless statutory retention duties or necessary evidence for legal claims require continued storage.

Mandatory and optional information

The fields marked as mandatory are required to process and respond to your enquiry. Without these mandatory details, processing is not possible. Providing a phone / WhatsApp number is voluntary.

Automated decisions and profiling

We do not use automated decision-making or profiling.

Your rights

You have the right of access, rectification, erasure, restriction of processing, objection and – where applicable – data portability. Please direct requests to info@deava.de.

Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data infringes the GDPR (Art. 77 GDPR). The competent authority is:

Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg (LfDI BW)
Heilbronner Straße 35, 70191 Stuttgart
poststelle@lfdi.bwl.de

Lodge a complaint with the LfDI BW

Last updated: 30.09.2026